FAQ
Frequently Asked Questions
Find answers to common questions about our products, private label services, customization process, samples, production, and cooperation.
Quick Answers
Get fast answers to common questions before starting your project.
Clear Information
Understand our products, services, process, and cooperation policies.
Expert Support
Our team is ready to support your fragrance and packaging needs.
Global Experience
We support international fragrance projects with reliable export service.
All Questions
18 Questions
What is the minimum order quantity (MOQ)?
MOQ depends on product type, bottle style, fragrance selection, packaging, and customization requirements. We can recommend suitable options based on your target market and project stage.
Can you help with custom fragrance development?
Yes. We support fragrance selection, scent matching, and custom fragrance development for private label home fragrance products.
What types of home fragrance products do you offer?
Our product range includes reed diffusers, scented candles, room sprays, car fragrance products, solid fragrance, sachets, refills, and gift sets.
How long does it take to receive samples?
Sample timing depends on fragrance selection, packaging complexity, and customization needs. Standard samples are usually faster than fully customized samples.
Can I customize packaging with my own logo and design?
Yes. We support private label packaging, custom labels, color boxes, gift boxes, bottle options, and brand-ready presentation.
What is the production lead time?
Production lead time depends on order quantity, packaging material confirmation, fragrance approval, and production schedule. We will confirm timing before bulk production.
How do you ensure product quality?
We manage quality through raw material checks, production control, filling inspection, packaging review, and final shipment checks.
Do your products comply with international standards?
We can support export-ready projects with fragrance documentation, compliance-related communication, and packaging review based on customer market requirements.
Which payment methods do you accept?
Payment terms can be discussed based on order type, customer cooperation history, and project requirements.
How is the order shipped and how long does delivery take?
We support export packing and shipment coordination. Delivery time depends on destination, shipping method, and customs clearance.
Can I mix different products in one order?
Mixed product orders may be possible depending on quantity, packaging, and production planning. Please share your product list for confirmation.
What information do you need for a quotation?
Please share product type, quantity, fragrance requirements, packaging needs, target market, and any reference designs or specifications.
Do you offer after-sales support?
Yes. Our team supports communication after delivery and helps review any product, packaging, or shipment-related questions.
Can you ship to our country?
We support international customers. Shipping availability depends on destination, product type, and logistics requirements.
What is your sample policy?
Sample policy depends on product type and customization level. Standard samples and customized samples may have different costs and preparation times.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, NDA arrangements can be discussed for private label projects, custom fragrance development, and confidential brand concepts.
Do you support small business or startup brands?
Yes. We can suggest practical product and packaging options for growing brands depending on budget, quantity, and launch plan.
How do I start a new project with OLFAY?
You can contact us with your product idea, quantity, fragrance direction, packaging needs, and target market. Our team will guide the next steps.
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High-quality fragrance and materials
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Fragrance, packaging and branding
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