Terms & Conditions

These Terms & Conditions govern your use of the OLFAY website and any business inquiry, quotation, sample request, order, or related service provided by us. The website is intended primarily for business customers seeking private-label, OEM, or ODM fragrance products.

A signed agreement, accepted quotation, pro forma invoice, purchase order confirmation, or other written contract may contain additional or different terms. If there is a conflict, that transaction-specific document takes priority for the relevant order.

OLFAY is a brand operated by the OLFAY contracting entity identified in the applicable order documents. The registered or business address is the address stated in the applicable commercial documents.

References to “OLFAY,” “we,” “us,” or “our” mean the contracting entity identified in the applicable quotation, pro forma invoice, sales contract, or order confirmation. References to “you” or “customer” mean the business, organization, or person using the website or purchasing our products or services.

You may use this website only for lawful business purposes. You must not interfere with website security or operation, introduce malicious code, attempt unauthorized access, submit false information, or commercially exploit protected website content without permission.

We may restrict or suspend access where we reasonably believe these Terms have been violated.

Product descriptions, images, colors, dimensions, capacities, packaging, fragrances, and specifications shown on the website are for general reference. Final specifications must be confirmed in an accepted quotation, approved sample, specification sheet, or order confirmation.

Samples help customers assess appearance, fragrance, materials, and workmanship. Unless expressly agreed in writing, a sample does not guarantee that every production unit will be identical. Reasonable batch variations may occur in fragrance, wax, glass, natural materials, color, texture, or handmade components.

Sample charges, customization fees, shipping costs, and any credit arrangement follow the applicable quotation or sample confirmation.

Website inquiries and catalog information do not constitute a binding offer. Prices, minimum order quantities, tooling fees, sample fees, production requirements, and quotation validity are confirmed separately in writing.

An order becomes binding when we issue written acceptance and any required deposit or payment is received. Currency, payment method, deposit and balance schedule, taxes, duties, bank charges, and quotation validity follow the currency, payment schedule, quotation validity, and cost allocation stated in the applicable quotation.

Requested changes after order confirmation may affect price, lead time, minimum quantity, material commitments, or production feasibility.

You confirm that you have the right to use all names, trademarks, logos, artwork, packaging designs, claims, instructions, and other materials supplied to us. You are responsible for claims arising from materials or instructions you provide.

OLFAY retains ownership of its pre-existing know-how, production methods, standard structures, technical processes, website content, and other background intellectual property. Ownership and permitted use of custom formulas, molds, tooling, packaging structures, artwork, photography, and design files follow the applicable written development, tooling, or order agreement.

Production begins after the required payment, sample approval, artwork approval, specification confirmation, and material requirements are completed. Lead times are estimates unless a guaranteed date is expressly accepted in writing. Customer changes, material availability, testing, regulatory review, carrier disruption, customs procedures, or events outside our reasonable control may affect timing.

The shipping term, delivery location, freight responsibility, transfer of risk, and transfer of title follow the Incoterms® rule, named place, and other delivery provisions stated in the accepted quotation or order confirmation. Destination-country import procedures, duties, taxes, licenses, and customs requirements are handled as stated in the applicable order documents.

Products will be manufactured according to the approved specifications and applicable written quality requirements. Available documentation may include SDS/MSDS, ingredient information, IFRA-related documentation, test reports, declarations, or other compliance files, depending on the product, formula, packaging, destination market, and agreed scope.

The customer must identify the intended market, use, labeling requirements, restricted substances, testing standards, and regulatory claims before order confirmation. Responsibility for finished-product, labeling, marketing, registration, and import compliance follows the applicable quotation, specification, or written compliance agreement.

Because private-label and customized products are made to order, cancellation may not be possible after materials have been purchased or production has begun. Approved cancellation and related charges follow the cancellation provisions in the applicable quotation or order confirmation, including committed materials and completed work.

Customers should inspect shipments promptly and submit claims within the inspection and claim period stated in the applicable order documents. Claims should include the order reference, affected quantity, photographs or video, batch information, and a clear description of the issue.

No return, rework, replacement, refund, or credit may be made without written authorization. The remedy for a verified claim follows the applicable written agreement and may include repair, replacement, credit, or refund.

To the maximum extent permitted by applicable law, OLFAY will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, business opportunity, goodwill, or anticipated savings.

Our total liability relating to a product, order, or service is limited according to the liability provisions in the applicable written agreement, subject to mandatory law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Each party should protect non-public commercial, technical, pricing, formula, design, customer, and production information received from the other party and use it only for the relevant business relationship.

These obligations do not apply to information that is already public, was lawfully known before disclosure, is independently developed, or must be disclosed by law. Project-specific confidentiality, exclusivity, formula protection, or non-disclosure obligations should be documented in a separate written agreement.

We process personal information submitted through this website in accordance with our Privacy Policy.

The website may use essential cookies and, where enabled, analytics or marketing technologies. Additional information is available through Cookie Policy.

Do not submit sensitive personal information, confidential formulas, or proprietary files through a general website form unless requested through an approved business channel.

These Terms and any dispute arising from them are governed by the governing law stated in the applicable written agreement. Before starting formal proceedings, the parties should first attempt to resolve the matter through good-faith business discussions.

Any unresolved dispute will be handled through the court or arbitration process, venue, language, and rules stated in the applicable written agreement. Transaction-specific dispute terms in an accepted contract or order confirmation take priority over this section.

We may update these Terms to reflect changes to our business, website, products, or legal obligations. The revised version will be posted on this page with a new “Last updated” date.

Changes apply from the stated effective date and do not alter an already accepted order unless the parties agree in writing or applicable law requires otherwise.

For questions about these Terms, quotations, orders, or compliance documentation, contact sales@olfay.com or use our Contact page.

Formal notices should be sent using the address and delivery method stated in the applicable contract or order documents.