Dear Valued Customers,
To enhance your shopping experience, we’ve compiled responses to some frequently asked questions:
Q: Is the product guaranteed?
A: Absolutely, our lighting products come with a warranty. The duration and specific conditions may vary by product. If you encounter any quality issues, please contact our customer service team for assistance.
Q: How can I check the status of my order?
A: You can easily track your order by logging into olfay.com. Visit your account page for order history, current status, and estimated delivery date. Additionally, we’ll email you an order confirmation with a tracking number for real-time updates.
Q: How can I track my package?
A: Use the provided tracking number on the official website of the shipping logistics company. Enter the tracking number on their tracking page for detailed information on your package’s current location and shipping status.
Q: What should I do if I want to exchange an item?
A: Contact our customer service team for details on our exchange policy, including deadlines, product condition requirements, and return procedures.
Q: What types of lights do you offer?
A: Explore our diverse lighting fixture range, including chandeliers, table lamps, wall lamps, floor lamps, and more, catering to various room lighting needs and personal preferences.
Thank you for your cooperation! Providing exceptional customer service is our commitment. For further assistance, contact us at [email protected].
Best Regards,
JRUI TRADE LIMITED