Thank you for your interest in Olfay.com!
Ensuring your satisfaction and delivering exceptional customer service are our top priorities. To cater to your needs, we provide warranty services for many of our products. Here’s information about our warranty coverage:
Extended Warranty: We may offer additional extended warranty plans for specific items at an extra cost. These plans extend the coverage period beyond the standard warranty. If you’re interested in an extended warranty, please contact our customer service team for relevant options and information.
Coverage Details: Our warranties typically cover manufacturing defects and material issues. However, please be aware that conditions such as damage, accidents, misuse, or normal wear and tear may not be covered. The specific scope of coverage can vary by product. We recommend reviewing the warranty conditions carefully to understand the specific coverage.
Warranty Service: If your item experiences a problem during the warranty period and meets the warranty terms, we will provide repair or replacement services on a case-by-case basis. The decision to repair or replace will depend on the product type and availability.
Costs during Warranty: Repair or replacement costs during the warranty period can vary based on the warranty terms. Some warranties may cover the full cost, while in other cases, you may be responsible for part or all of the costs. The specific cost responsibilities will be outlined in the warranty terms and conditions.
Geographical Limitations: Our warranty coverage may have geographical limitations. If you purchase goods in regions outside the warranty coverage area, please ensure you understand the warranty terms and service availability in the relevant region.
Warranty Claim: When filing a warranty claim, it is essential to provide the original receipt as proof of purchase. The original receipt serves as valid proof for you to receive warranty service.
If you have further questions or require assistance, feel free to contact our customer service team at olfay.com. We are here to assist you!