Thank you for selecting Olfay.com for your shopping needs! Here’s additional information about our payment and shipping policies:
Payment:
We offer free shipping on most orders with no minimum purchase requirement. Payments can be made through PayPal, and major credit cards such as VISA, Mastercard, and AMEX are accepted via PayPal. Once your order is authorized and verified, a confirmation email will be sent, and we will promptly begin preparing your order.
Shipping:
Our shipping policies are designed for orders within the United Kingdom, and we currently exclusively ship to the United Kingdom. The overall delivery time includes order processing time and shipping time.
Order Processing Time:
Approximately 3-5 business days. This duration is allocated for processing and preparing your order for shipping. Orders are typically processed within 3-5 working days after confirmation/payment. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time:
Approximately 7-14 business days. Delivery time may vary based on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel. Make sure to get your orders in before 5:00 pm (PST) to have them processed on the same day.
Tracking:
Once your order has been shipped, you will receive a tracking confirmation email. Please allow 3-5 working days for tracking information to be updated. If your order is in transit and there haven’t been updates for several days, please be patient, as it usually takes a few more days for updates to appear once the parcel reaches the next shipping station. For concerns about the shipment or status of your order, please contact our customer support team via email.
Address Change:
Once a package is en route, we cannot change the delivery address. If you need to change the delivery location, please contact us within 24 hours of placing your order via email.
Order Cancellations:
You can cancel your order before it is shipped by contacting us. If canceled on time, we will refund the full payment to your original payment method. However, orders that are already in transit or have been processed cannot be canceled.
Tax:
In most cases, there are no additional charges beyond your order payment. However, there may be VAT, customs duties, or fees imposed by your destination country. If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt for a refund. For inquiries about tax-related matters, familiarize yourself with your local customs policies.
Missing Items:
If an order gets stuck at customs, is sent back, or is lost during delivery, please contact our support team. We will assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: JRUI TRADE LIMITED
Company Address: NO 1037, 1/F, FONDA IND BLDG., 37-39 AU PUI WAN ST./ FO TAN SHATIN Hong Kong
Email: [email protected]
Note: The provided address does not accept returns. For returns, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these step-by-step instructions provided in the page footer using the tracking number you received in the email.
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help!